Returns

According to article 52 of Legislative Decree No. 206/2005, the Customer “Consumer” (for “Costumer Consumer” is meant any Customer natural person who purchases the products for purposes outside the scope of any business or any professional activity eventually carried out) is entitled to withdraw from the contract without incurring in any penalty and without specifying the reasons.
In order to exercise the right of withdrawal, the Costumer Consumer must send to Vitruvio S.r.l. by e-mail to the following address sales@vitruviodesign.it, or by registered mail with return receipt to the address:
Vitruvio S.r.l., Via Vienna No. 29 – 85100 Potenza, Italy

the model withdrawal form attached hereto as schedule A, or a written notice containing:
I) the intention of the Costumer Consumer to enforce the right of withdrawal under article 52 of Legislative Decree No. 206/2005;
II) the indication of the Products for which the Customer Consumer intends to enforce the right of withdrawal;
III) the serial order’s number provided at the moment the Products were purchased;
IV) the data concerning the Customer Consumer’s bank account.
The right of withdrawal can be enforced within the term of 14 (fourteen) days from the date the products were received, therefore, the notice shall be sent by Customer Consumer to Vitruvio by the 14 days period above.
The products must be returned within 14 (fourteen) days from the date the notice of withdrawal was sent to Vitruvio S.r.l. at the following address:
Vitruvio S.r.l., Via Vienna No. 29 – 85100 Potenza, Italy

The costs for returning the Products shall be fully borne by the Customer Consumer.
It is hereby recommended to the Customer Consumer to return the Products by means of an insured carrier in order to trace the shipment.
Vitruvio S.r.l. will not be liable for refunding the price of those Products sent back by the Customer Consumer, which have been lost, or have been stolen, or damaged, saved any other right of Vitruvio S.r.l. in any such cases.
Vitruvio S.r.l. will only refund the full price, including delivery costs, of those products which have been returned by the Customer Consumer not used, not damaged and in their original packaging.

Vitruvio will promptly refund the price of the returned Products to the Customer Consumer, provided that all the terms and conditions established by section 8 of the General Terms and Conditions of Sale have been met.
In any case, Vitruvio will withhold the reimbursement until it has received the Products back, or until the Costumer Consumer has supplied evidence of having sent back the Products, whichever is the earliest
The refund of the price will be made in the same way used for the original transaction.
Upon completion of any refund, Vitruvio S.r.l. will send to the Customer Consumer a confirmation by e-mail.
Vitruvio S.r.l. reserves the right to reject the return of those products which do not comply with the requirements set forth by section 8 of the General Terms and Conditions of Sale.

If you are not fully satisfied of your purchase, you can contact Vitruvio S.r.l. at the address sales@vitruviodesign.it.
You can get a substitution, a change or a refund.
Vitruvio S.r.l. will promptly provide you with all the instructions to carry out the operation.
After having completed the return of the goods, or every time a refund is necessary, Vitruvio S.r.l. will carry out the refund in the same way used for the original transaction, giving notice to you by e-mail.

– according to article 49, paragraph 1, letter h) –
(fill in and return this present form only if you wish to withdraw from the contract)

– Address: Vitruvio S.r.l., via Vienna n. 29 – 85100 Potenza, Italia, fax No. [+39 0971 443368], tel. No. [+39 0971 443368], e-mail sales@vitruviodesign.it

– I/we (*) hereby notify that I/we (*) withdraw from my/our (*) contract of sale of the following goods:

– Ordered on (*)/received on(*):

– Name of the consumer(s) (*):

– Address of the consumer(s) (*):
– Number of the bank account of the consumer(s) (*):
– signature of the consumer(s) (*)(only if this form is notified on paper)
– Date

(*) Delete as appropriate.